Hello @Dormaa ,
Welcome to the community,
There is no account access here, we would have no idea, you need to check the breakdown of your bill and should be able to see what the charges are, they should be under extra charges.
You would otherwise have to speak to customer services, billing department, they can take a look for you.
What number did she ring, not the whole number just the first digits?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
