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Will the royalty discount stop if i dont renew my contract

Ahmad1231
Investigator
Investigator

‎22-08-2022 02:48 PM - edited ‎22-08-2022 02:51 PM

If I don't renew my contract, will the royalty discount stop like every month I get 5 pounds off as a royalty discount and if my contract end and I dont renew it will this royalty discount stop??

 

Thanks for takeing the time for replying for me.

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6 REPLIES 6
Christopher_G
EE Community Support Team

‎22-08-2022 04:46 PM

Hi @Ahmad1231

I'm not sure if I've heard of royalty discount. Is it maybe a loyalty discount that you mean?

Usually a loyalty discount is added for the minimum term of the contract. If it's a 24 month contract, and you left the contract running, the discount would stop.

Chris

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Ahmad1231
Investigator
Investigator

‎22-08-2022 05:06 PM

Hi thanks for replying for me and sorry I spelled loyalty wrong.

So you mean that if my contract end end the loyalty discount will stop I mean my contract will end in march and if I don't renew it the discount will stop is that right sorry if I am asking again it just that I am a but confused.

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Christopher_G
EE Community Support Team
In response to Ahmad1231

‎22-08-2022 05:23 PM

Yes, if you do not upgrade or cancel, usually the plan will continue without the discount, @Ahmad1231.

Chris

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XRaySpeX
EE Community Star
EE Community Star
In response to Ahmad1231

‎22-08-2022 05:25 PM

You don't renew these contracts. They just carry on as is. You may upgrade it however.

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Ahmad1231
Investigator
Investigator
In response to Christopher_G

‎22-08-2022 05:32 PM

Hi thanks for replying for my messages I just have one more question if I extend my contract before it ends will the loyalty discount stay I mean will I will be paying same as what I am paying now.

Thanks again and sorry that I am asking so many questions.

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Christopher_G
EE Community Support Team
In response to Ahmad1231

‎22-08-2022 05:35 PM

You'll need to discuss that with our upgrades team at the point of upgrading, @Ahmad1231.

Chris

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