Why is the only option to call!!!!

outdoorsy2017
Investigator
Investigator

‎20-01-2024 10:52 AM

I've been suffering alot of poor health and mental health and lost my.job which resulted in not being able to pay my mobile bill.

EE used to have an online chat system which made it easier for me mentally to discuss issues. Now it's gone???

Is there an email I can send to open discussions on my current situation?

  • I can't find it anywhere, unfair to force to call when this makes things harder right now!
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-01-2024 10:55 AM

EE provide no email contact.

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team
In response to XRaySpeX

‎20-01-2024 11:06 AM

Hi @outdoorsy2017.

Welcome to the community. 

@XRaySpeX is right, our Live Chat can now be found within your EE app under 'Help'. 

Please let us know if there is anything else we can help with. 

Katie