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Why is EE so awful

RachelMarston74
Investigator
Investigator

‎25-06-2026 09:58 PM

Once again I am trying to upgrade my phone. The verification codes to check out my order do not arrive, passwords randomly stop working, I’m unable to contact customer service and the system won’t even allow me to book an in store appointment to resolve things. I’m stuck in an ongoing loop of failure no matter where I turn!  Does EE actually want my business because upgrading really shouldn’t be this hard. I’m thinking it’s time to switch mobile provider as I’m out of contract with EE but apparently they are unable to send my PAC code. How can customer service seriously be this bad? I’ll be contacting another network tomorrow.

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1 REPLY 1
Chris_S
EE Community Support Team

‎26-06-2026 10:22 AM

Hi @RachelMarston74 

I'm sorry to hear that you're having trouble upgrading your phone, it sounds like it's been a very frustrating experience for you.

If you'd like to speak with one of our guides, they can take you through some options and find the right deal for you.

They can then process the order for you.

If you'd prefer to book a store appointment, you can head to our store booking site.

Chris S

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