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Why does my monthly bill triple if I want a VAT invoice?

Kryten602
Investigator
Investigator

I've just switched over from PlusNet and although my bill is only £6 pm EE can't provide a VAT invoice without me switching to a Small Business plan at almost 3 times the price. How hard can it be to provide a VAT invoice in you're charging customers VAT? There must be a legal point here somewhere.

14 REPLIES 14
Actually, /you/ don't understand. There are thousands of VAT registered
sole traders who perfectly legitmately allocate portions of some
expenses to business use and it's not your business to tell people what
they should and shouldn't do - especially when you are so ill-informed. 
It's presumptuous and, frankly, downright rude. EE's failure to even
state their VAT Registration number is, at best, strange - and, at
worst, shifty. Effectively, customers are asked to take their word for
it that the company is registered at all!
Chris_B
EE Community Star
EE Community Star

@zipsco   Do you actually think that EE wouldn’t of done their due diligence on this ?    It doesn’t matter what you think provided EE are working within the law.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
"/Wouldn't of/"?  Good grief.

😂

To be honest Chris_B, zipsco is right but I didn't feel the need to respond.

I have been running my business as a sole trader since around 1980 and have never had a problem getting a VAT receipt from anyone, which by the way includes supermarket fuel stations if you understand the connection there. Strangely enough, it's just shoddy mobile phone companies like EE as far as I am aware that don't feel they need to display the VAT they are charging. I don't see why it's so difficult for them, I really don't. If I raise an invoice to any of my clients, I have to display the VAT regardless of the clients' situation regarding VAT registration. Understand?

Why EE thinks they don't need to is beyond me. But you can answer another question for me, like my first post says in the title, why is the minimum price for a business 'account' three times the cost a personal account for the same features?