Why does it say I have reached my credit limit?

[Nic83]

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ? 
I can’t get hold of anyone human!!!! 

[Katie_B]

Hi @DeadlyDirk808. 

Welcome back to the EE Community. 

Have you been able to try using our live chat service?

The option to start a conversation can be found on this page HERE. 

Katie