Why can’t i login to account?

Spl9899 · ‎08-09-2025

Been trying to log into my account for the last few months to pay my bill. Try through the app it says error occurred and takes me to login via web browser. Same thing happens on there!

Rach_H · ‎09-09-2025

Hi @Spl9899,

Welcome to the Community!

I'm sorry to hear you're having issues logging into your account. I'd recommend giving our team a call, and they will be able to take a look into why this is happening.

Rach

View solution in original post

XRaySpeX · ‎08-09-2025

@Spl9899 : Can't answer your Q but try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Spl9899 · ‎08-09-2025

That’s what I’ve been doing the last few months but it takes ages and was just wondering on why i can’t login to my account. I can’t login to any EE app, for the WiFi, the TV app i got or through any web browser.

Rach_H · ‎09-09-2025

Hi @Spl9899,

Welcome to the Community!

I'm sorry to hear you're having issues logging into your account. I'd recommend giving our team a call, and they will be able to take a look into why this is happening.

Rach