Hello @Primrose77 ,
Welcome to the community,
No idea, would you care to let us know what your problem is, we would need more information, this is not customer service, there is no account access and we have no idea who you are.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
