Why are EE so expensive now ?

Wilkesy91 · ‎16-05-2022

Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer.

Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgrade but it seems extortionate now. Even tried new customer and couldn’t believe how much the new iPhone 13 mini is monthly.

EE are selling the iPhone 13 mini at £61 a month and that’s minimum data (2gb). Through third party websites you can get the iPhone 13 mini with pretty much every other company starting from £30 with 100gb data. So obviously I’ll be leaving but why aren’t they competing to get customers, it’s double the money. Nobody on live chat wanted to help either. What’s happened with EE, why are they driving customers away old and new?

Schockwave · ‎02-05-2025

@Sebbie77 , it depends where you are as to whether you get 5G, 4G should be good enough for data, 5G is only for data, as when making a call it falls back onto 4G.

Most places where I am, I get 5G, but sometimes it drops back to 4G, not fake, it is still relatively new and more and more areas are being updated to 5G.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎02-05-2025

@Sebbie77 wrote:
I’m showing as having ‘5G’ but nothing loads up on a web search or social media. I call it fake 5G. They want you to think you have it even though you don’t.

EE market themselves on a reliable network regardless of "G". It wouldn't be too unusual for EE's 4G to outperform alternative networks' 5G - depending on spectrum & local config.

Some Android devices will show 5G indicators when connected to a 4G site/sector.