Why am i getting marketing when i have opted out?

[wiztwas]

I have opted out of marketing, yet i got a text today trying to get me to remove my smart cap.

Dd they not comply with the law or have I missed a hidden check box?

@Everyone 

[Chris_B]

@wiztwas    Can you post what the text actually said ?    You don’t get texts about spend cap removal unless you request to change or remove it.  

[wiztwas]

I made no change to the spend cap, it is as it has been ever since I joined months and months ago.

The message came form 150

It said

Hi! from EE.  As you have a Spend Cap, we've now barred some chargeable services. To increase it, you can use the EE app or reply with SPEND CAP. Thanks.

[Leanne_T]

Hi there @wiztwas 

Thanks for coming to the community. 

To get your account looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

[wiztwas]

I think that would be a waste of my time.

[Leanne_T]

Hi @wiztwas 

The team would check your marketing preference and the spend cap message you have received to help you further 🙂

Leanne.

[wiztwas]

I think it would be a waste of my time.

I replied to the message with the word STOP

that told me to send STOP to Another number, which I did, that then sent a message back saying I had to send it to another number, I can see from my history that I had done this a couple of months ago.

I did repeat it with the other number they gave so they have been told 4 times on 2 separate numbers to STOP.

They are just ignoring my requests and spamming me.  I don't see how talking to some poor person in customer service is going to change the corporate structure that ignores the regulations.

If I was going to invest significant extra time on this then it would be with the ICO or whomever is in charge of spam texts and get them to take action.

I just cant be bothered.  EE don't respect my privacy.

I am shouting this form every rooftop on social media and here in the forum, because it is so very WRONG that they do this.

[Leanne_T]

Hi @wiztwas 

I've looked into this further and opting out of marketing preferences would stop any marketing messages being sent to you, but you will still receive necessary updates about your services.

This message that you received was letting you know about a change to a service that you have on your account. If you want to keep your spend cap as it is, you don't need to do anything.

If you would like to discuss this further I suggest speaking to our Mobile guides on 150, so they can look into  your account. 

Leanne.

[wiztwas]

There has been no change in service on my account since I opened it.

This was a MARKETING message not a service message, it was actively trying to increase your income by getting me to remove the Spend Cap.

There is no question about this. EE do not comply with good marketing practice, their opt out does not opt you out of marketing communications.

I would prefer it is EE did comply with regulations.

Talking to 150 about this is a waste of time.

If you want to help, tell me who the regulator is for this, is it the ICO or is it OFCOM, whom do I escalate this to?

[Lunalula]

I agree. I text stop on Friday as I keep receiving selling calls from India trying to sell me a phone upgrade I do not need.

today I received another marketing text telling me about a discount on a Samsung phone!!! 
I called 150 and you just go round in circles including being hung up on.

the online service to adjust marketing preferences also goes in a loop and goes no where. 

I presume the only option is to complain to trading standards as there is no way to unsubscribe!!