Where’s my account

[Enjayk]

Failing miserably to find my account. How do I get to it?

No link on app

[Christopher_G]

Hi @Enjayk 

Welcome to the community.

If you log into your EE Online account through this link, that's where you can manage your account.

Chris

[Enjayk]

Found this in my junk folder.

Using the link doesn’t seem to get to the manage my account.

No sign of it.

It says link Ee mobile and broadband.

I don’t know what that means.

All I want to see is my account.

Nigel Kirkland

[James_B]

Hi @Enjayk,

That message would indicate that you haven't yet added your products to your EE online account.

The easiest way to do this is by tapping the Link a product tile in the EE app.

Hope this helps. 🙂

James

[Enjayk]

Tried linking.

Got a code.

Response is ‘we’re having problems linking’

Now what?

[Leanne_T]

Hi @Enjayk 

Thanks for trying, if you have received an error when linking your details please call us on 150 and our tech guides will get this looked into for you. 

Leanne.