Where do I trade in my old device now my new contact is up and running?

[Tom41mills]

Hello,

I stated in my order that I wanted to trade in my old Galaxy S10. My new contact is working now (everything is great btw) where and how do I send my old device?

Cheers

Tom

[Chris_B]

@Tom41mills  You should be sent a returns package to send the device in.  

[Tom41mills]

Ah ok, I didn't recieve one with my order.

[James_B]

Hi @Tom41mills,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your returns pack to arrive.

Thanks

James

[Tom41mills]

Ok, thank you

[James_B]

No problem @Tom41mills 🙂

James

[Tom41mills]

Hello,

I haven't received a returns package yet, can this be checked on?

Cheers

Tom

[Christopher_G]

Hi @Tom41mills

I would recommend speaking to our Mobile Care team so that they can order a replacement return package for you.

Chris