In the EE Pay Monthly Plan Terms and Price Guide: Available from 10 April 2024 it says:
Unlimited Data Plans
50GB fair usage policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.
I see lots of community posts about speeds suddenly and persistently falling without explanation and would like to invite views from EE and others on whether a connected router is a single device. The rationale for this is that nowhere that I can see does EE mention routers in their terms of service - technically the router is a mobile device that allows other devices to connect to the internet to a limit of 12 devices if fair usage penalties are to be avoided.
Fair use policies seem aimed at preventing commercial use of personal plans, rather than imposing hard limits on typical personal usage. In such cases, EE reserves the right to apply traffic management controls. The reason why EE stonewalls customers as to why their speeds have suddently dropped is that they want their cake and eat it in bandwidth terms, they will not it seems advise or advertise that customers need to move onto a Business Plan.
Have you been moved by EE onto a business plan because you use a router?
