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Waiting 15 days for a refund

Mr_b1
Contributor
Contributor

‎08-12-2022 08:26 AM

I recently had an order wrongly cancelled by the EE phone service team and was told my refund would be processes within 14 days. Today is day 15 and theres still no refund.

why??

Can someone from EE please inform me a) why i havent been returned my money as promised and b) if/when my money will be returned??

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎08-12-2022 10:21 AM

Hi @Mr_b1

I'm sorry to hear the refund has not been received, to get this looked into please call us on 0800 079 8586 and the team can provide an update on the refund for you. 

Leanne.

0 Helpful
Mr_b1
Contributor
Contributor

‎09-12-2022 08:37 AM

16 days now. 

0 Helpful
Katie_B
EE Community Support Team
In response to Mr_b1

‎09-12-2022 10:57 AM

Hi @Mr_b1. 

I would recommend following the advice from @Leanne_T and give us a call on 0800 079 8586 so our customer care team can chase it. 

Katie 🙂

0 Helpful
Mr_b1
Contributor
Contributor

‎10-12-2022 08:28 AM

17 days

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Mr_b1
Contributor
Contributor
In response to Katie_B

‎10-12-2022 08:29 AM

The fact the best you can suggest is i have to chase getting my own money back after your garaunteed refund date during a cost of living crisis speaks volumes about ee as a company. Ive done my bit why should it be me begging for whats legally mine??

0 Helpful
Mr_b1
Contributor
Contributor

‎11-12-2022 04:11 PM

18 days

0 Helpful
Katie_B
EE Community Support Team
In response to Mr_b1

‎12-12-2022 08:22 AM

Good morning @Mr_b1. 

I have sent you a private message for more details. 

Katie 🙂

0 Helpful