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VAT invoices not available

Ian247
Investigator
Investigator

‎12-01-2026 04:25 PM

I'm having issues getting VAT invoices for a couple of months now through either website or app. Any ideas?

Customer support says they're having issues and will email me them...nothing happens!  

Not exactly good business support....

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎12-01-2026 04:56 PM - edited ‎12-01-2026 04:58 PM

I presume this is a business contract. There are no VAT receipts on personal.

All you can do is keep badgering CS or lodge a complaint.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Ian247
Investigator
Investigator
In response to XRaySpeX

‎12-01-2026 05:32 PM

Thanks for the reply...it is indeed a business account. I've been able to get them for quite a few years now up until a few months back. I'll keep trying....

0 Helpful
LaLaPo
Investigator
Investigator
In response to Ian247

‎13-01-2026 03:27 PM

@Ian247

I'd just ditch EE who are a total shower of when it comes to actually supporting businesses.

Gone downhill since guess who took control

Ian247
Investigator
Investigator
In response to LaLaPo

‎14-01-2026 03:11 PM

Thanks for the replies...I've had the issue before and it resolved after several months. Others had the same issue it seems but not sure about this time. Come contract renewal it's time to move on...as a business it's basic stuff to be able to get a VAT invoice...

0 Helpful