Our company opened a small business account with EE in November. 3 users
both the November and December invoices were sent inclusive of VAT, with no breakdown of VAT amount
I managed to get this resolved for the January bill, but trying to get VAT copies of the Nov and Dec invoices is proving impossible.
Spending hours on 150 getting fobbed off by people who don't understand, or care, if frustrating.
4 weeks ago they were going to post them out (they can't be emailed apparently). Nothing
2 weeks ago they found that they could be emailed, and were going to get it arranged (I even got a Request ID: KQNNLL425R for this). Nothing
I called again today, then entered a whatsapp live chat. I was sent them by email... but actually no... just the copies of the non-VAT invoices that I already have
so another 5-7 day wait.
I have a VAT return to complete
Additionally, I can access nothing via the web portal or app, because neither allows to me to link my device/number with the account. Apparently this is an ongoing problem for ALL EE users (which is simply not believable)
This is on top of them charging us for add-ons they didn't activate, and screwing up the porting of numbers over to EE, which led to days without phone numbers. Obviously we cannot check what they are charging us for, because we have no access to our account
is anyone aware of how I can escalate the issues? because I've only been able to get support team members whop are clearly out of their depth
