Upgrading

Helen102 · ‎04-12-2022

I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?

Northerner · ‎04-12-2022

Hi @Helen102

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎04-12-2022

Hi @Helen102

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.