Upgrading and credit checks

[AshleyEsmeralda]

Hi

Im due to upgrade at the end of Dec. I was hoping to upgrade early and pay the upfront fee. 

Just wondered if EE complete an external credit check when existing customers upgrade to one of the new plans? Im currently applying for mortgages and I dont want anything affecting my credit if I can help it later down the line. 

Thanks

Ashley

[Rach_H · Accepted solution]

Hi @AshleyEsmeralda,

Welcome to the Community!

We want to make upgrading as simple as possible for you, and I can absolutely understand your concern about this showing when you're applying for a mortgage.

I'd recommend giving our team a call, and they will be able to look into the options with you, so you aren't impacted.

Rach