Upgrade

Adielufc
Investigator
Investigator

I got a genuine text message telling me I could upgrade to any phone on any plan with no fees whatsoever! So I picked a phone and plan and bought a case for my new phone. 3 days later I got a text saying the message was sent in error and I had to pay £141 to pay off my old phone, well I'm sorry if you make a mistake  or not you should honor the offer! Anyway I'm leaving in may I'm going on vodafone they made me feel like I was trying to scam them! Really bad company

10 REPLIES 10
Ritu_D
EE Community Support Team

Hi @Adielufc 

Thanks for coming back to us and explaining what was advised when you called 150. 

If you fill in a Complaint form online, one of the team ill give you a call to discuss your experience further. 

Thanks 

Ritu