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Community Activity
Convert from monthly contract to pay as you go porting number
Hello I have been leaving abroad for quite some time and been paying for a monthly EE SIM, which I use only to receive text from my UK bank. Instead of cancelling my contract (first option) could you kindly tell me whether I could 'downgrade' to a PA...
RE: THIS APP HAS BEEN DOWN FOR 3 MONTHS.
I don't even know where to start with EE. This just is not regarding the app itself but other issues that need addressed too.Firstly - The app has been down for roughly 3 months now and I can not see what the hell is going on inside the app. Secondly...
Having trouble with my router
I am also betting this issue with my router, I have Smart hub pro and smart Wi-Fi Pro Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS s...
Roaming
I am currently in Australia with a full roaming package as part of my added extras. It appears EE have now defaulted me to eu roaming whilst I am still here. This has caused problems. No connection to any Australian network, cannot text or connect ...
Restrictions
After several conversations today with EE and not getting anywhere, I asked to find out when my contract was up for renewal. I’d like to know why you have restricted my mbps speed to less than 10?! I’m miles away working and now cannot even have a c...
No 5G for Pay as you go
There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the va...
Can't watch sky sports on ipad
I have an EE broadband and TV subscription which includes sky sports however I can't seem to watch it on the app? I've tried searching for some answers but can't find anything.I read you many not be able to watch it on the app but instead using Now T...
Xbox Game pass Ultimate not cancelled with account
Cancelled my account in February this year and I've just seen that my ultimate pass is still live. Called EE they can't help, Called XBOX, they can't help. Checked the forum and seen this is a relatively common issue. Is there any way to get help fro...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Change direct debit date
I need to change my direct debit date but it says I've changed the maximum amount. I need to change it as I've changed jobs and my pay date has changed. How do I go about this otherwise I will unable to pay on usual date
