Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade issue

MrDufflecoat
Visitor

‎28-08-2024 05:37 PM

Recently moved over from BT mobile to EE. Looking on the EE app at details of my SIM only contract there is a section that says I cannot upgrade because I have not finished paying for my phone. This is completely wrong, I bought this phone and phone before it directly from Google, so it belongs to me. I don't know where this came from as when I was with BT there was no such comment. 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎28-08-2024 06:31 PM

@MrDufflecoat : It'll be for some other reason. You can't upgrade from SIM-only to a phone contract until you've had the SIM-Only contract for 6 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP