@Paulinedriscoll , this is not customer service, and if you want to upgrade early, depending how much longer you have left on your contract, you will have to pay that off. This is one reason why I advise people to keep a phone their not using, so that if their phone they are using develops a fault, they always have one available.
Unfortunately, I doubt EE will waver the rest of your contract, otherwise everyone will do it, so your best bet is to see what they can do to help. You can always get a phone elsewhere and put your SIM card in another phone until such time to upgrade without having to pay off the rest of the contract.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
