I recently upgraded to an iPhone 15 Pro from a iPhone 13 (23rd March). I filled out details to trade in the 13 during the upgrade process. I got the new handset next day, but no communication at all regarding the trade in, not even on my upgrade confirmation email.
Not wanting to sound like I panicked early on but the day after, I rang 150 to query the process. The gentleman I spoke didn’t seem to have a clue about it all but said I would receive a phone call within 3 days. I’ve received no phone calls.
Looking on this forum I realised you get the pre-paid envelope separately from the new upgrade.
That’s fair enough, but why no mention of it in an email or a text. I found an email for a trade in query so I emailed that, and the long and short of the reply back to me was ‘Unfortunately we do not currently have an open trade in account linked to your name or email address.’
I am left wondering what is going on here, do I keep the old phone or do I still have to trade in?
Is it normal for trade in details to be on the confirmation email when you upgrade or is it sent separately, if so, I have received neither.
Any help would be appreciated. Thanks!
