So I upgraded on a flex deal and as part of the deal, over the phone, I was told if I traded in my old phone I would get £18/month discount on my plan. I get a 20% perk discount through my job and added this to my account the following day via the help messaging service. As it had not showed up on my account after a couple of days, I again used the messaging service to ask why. They told me because I had an £18 discount on my plan it wouldn't let them add another. I told them the £18 discount was for a trade in and not a perk. They then told me the £18 was a discount on the plan for the full term and not related to a Trade in ! I asked them if I kept my old phone would the £18 discount stay on my account. They told me yes.....I asked more than once and they told me I could keep my phone and not lose the discount !! My dilemma now is, I have just been sent a message to say my Trade in pack has been sent out. Do I send my old phone back ? as I was led to understand by my original phone call, that, that is why I was getting the £18 discount or do I believe the messaging service that I can keep my phone and keep the discount ?? ( I took a screen shot the messaging conversation as proof )
