Upgrade Anytime

[Xempt2712]

Hi, I'm just wondering if anyone has experienced similar scenario to me whilst trying use upgrade Anytime. 

I am currently within the last year of my contract, phoned 150 today to enquire about upgrading to the iPhone 17 pro. Everything was going great they offered me a contract price of £73.80 and no upgrade fee. The agent then proceeds to start sending me the documents to approve, she then asks to put me on hold and then returns to tell me there has been a glitch in the system and they can only offer me that price if I pay a £550 upfront cost or alternatively it would be £95 a month with no upfront cost. 

I'm struggling to understand how a glitch in the system can leave out a £550 upfront cost to the point it is not even mentioned on the documentation I was required to approve. 

[Katie_B · Accepted solution]

Hello @Xempt2712. 

Thanks for coming here. 

I am sorry to hear about your experience when trying to upgrade. 

We have no account access here on the EE Community to be able to look into this further. 

I understand how frustrating this must be and that you may wish to feed this back. This can be done online by completing our online form and a member of our complaints team will be in touch to discuss this further. 

Katie