Unknown charges on mobile bill

[Maddison62]

On my mobile bill I was shocked to see extra charges for £220.37. This was 6 amounts o £36. 45. I phoned EE and was told they were purchases made on my mobile. I didn’t even know you could do this. They were made through a company called foot Locker. EE said I would have to get the money back though them. I can’t believe EE cannot investigate this. Has anyone else had this happen, & how could this happen surly someone would need my phone

[Andybunn]

I've had exactly the same, any further info on this?

[Andybunn]

Same here, exactly the same amount seems that EE need to investigate this, looks like we all need to report to ofcom.

[Andybunn]

They didn't seem interested when I got in touch, definitely time for ofcom to investigate.

[Maddison62]

I agree, EE are investigating this, I’ve told them I’m not paying, definitely think there’s something going on, your the second person who’ve had these charges.

[srh123]

Hi, I have literally just googled this exact amount of money as I too have been billed on top of my bill 6 separate equal payments amounting to £220.74. Charges say ‘MAIN’ as the reference. My husband is currently on hold to EE, I have purchased absolutely anything I am absolutely not paying it! Obviously a major issue going on here!! 

[srh123]

I have too! Husband is on hold to them now, have you had much joy? 

[srh123]

I have too! How did you get on with EE? Husband is currently on hold to them now. 

[Andybunn]

Can you keep in touch with your results so I can do this myself.

Thanks

[Maddison62]

Yes, when I downloaded my bill it had 6 equal amounts, & the description said Foot.L.voc. When I had a look a day later the description was changed to say MAIN. I’m not paying, I will be cancelling my DD. Still waiting on EE coming back with an explanation & refund.

[Maddison62]

Still waiting on EE coming back with an explanation & refund.