Unknown bill

ATB07
Visitor

I have I bill. Called balance brought forward. Which is an amount remaining from last bill. I don't understand why when I've only just got this contract a week ago. Can anyone explain? 

3 REPLIES 3
Jon_K
Former EE Employee

Sorry @ATB07, I'm not quite sure what you mean.

 

Have you been overcharged?

 

Jon

Reshma21
Visitor

i also have the same bill. Says Balance brought forward of previous month and it's the full month payment. Did you know anything about this?

Christopher_G
EE Community Support Team

Hi @Reshma21

Did you make a payment for the previous bill after the date this new one was produced?

Is your balance correct in your My EE account?

Chris