Hi,
I signed a 24-month contract at an EE store, clearly agreeing to a fixed monthly price of £10. One of the main reasons I chose this long-term contract was the promise of price stability.
However, it has been less than a year, and my monthly charge has already been increased to £12.28—an increase of over 20%, without any proper explanation or prior agreement. I find this completely unacceptable and believe it constitutes a breach of contract.
If this trend continues, I could be paying £16/month or more by the end of the contract. If EE can increase prices at will during a fixed-term agreement, what is the point of signing such a contract at all? In that case, pay-as-you-go plans would make far more sense for consumers.
Therefore, I am formally requesting the following:
A full refund of the overcharges beyond the agreed £10/month.
A return to the original price of £10/month for the remaining duration of the contract.
An official explanation and apology for this breach.
I hope this matter can be addressed promptly. Otherwise, I will consider escalating it to external consumer protection channels.
Thank you.
