Cant track order and no updates from EE

[rachelejrose]

My upgrade was due, so i ordered a new device and new pay monthly plan to renew my perks.  My order was placed online on 12 nov ( Samsung Z fold ).  As of today, i have had no delivery and my contract has not been updated so EE have put a price increase on my current contract - which is nice ! 

When you try to track the order, the tracking system says it has timed out so i can not seen what is going on with my order. 

[Ritu_D · Accepted solution]

Hi @rachelejrose 

Welcome to the community. 

I am gutted to hear you have not had any update about your order, did you receive a confirmation email with a tracking number? 

If you are having difficulties tracking the order online I would suggest Contacting Us to speak with one of guides, who can take a look into this for you. 

Thanks 

Ritu