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Tinamb70
Explorer

‎30-03-2026 12:55 AM

Fuming just checked my bank and ee ave taken £231.97 out my account when bills paid regular and only costs £67 and then when you go to check there having maintenance issues blooming fuming!!!!

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XRaySpeX
EE Community Star
EE Community Star

‎30-03-2026 03:43 AM

 @Tinamb70 : Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Tinamb70
Explorer

‎30-03-2026 01:06 AM

They've over charged me by nearly £150 im livid!!!!

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XRaySpeX
EE Community Star
EE Community Star

‎30-03-2026 03:43 AM

 @Tinamb70 : Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Tice
Visitor

‎30-03-2026 07:15 AM

If a direct debit has been taken for the incorrect amount, you can contact your bank & claim it back under the Direct Debit guarantee. The money will be put back in straight away, however if the charges are correct you would be liable to pay them to the company.

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Michael_D
EE Community Support Team

‎30-03-2026 09:18 AM

Hi @Tinamb70 

If you have any queries on the bill after looking at the breakdown in the EE app or by logging in through the website, I'd recommend speaking to our billing guides.

They will be able to bring up your account and run through the charges for you.

Michael

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