Unable to view bill in online account

[ccccc2024]

Hi

I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothing helps and no online chat or help available

[KOS1956]

Hi Linzi

I am able to log into my online account OK and cannot view bills from there. i don't have the app installed, so I haven't tried there. Thanks

[Chris_S]

Thanks for letting us know @KOS1956 

Do you get any error messages when you try to view your bills?

Chris S

[KOS1956]

Hi Chris

No, it just keeps going to a screen with no info on it.

Just tried it again and got the same issue - cant view my bill or usage.

[Lesley_W]

Thanks for confirming that @KOS1956 

I'd recommend raising this with our team over the phone who can investigate this and get a resolution for you. You can see ways to contact them here Contact Us | Business Help | EE Business.

Lesley

[Lauren1409]

I have been trying for weeks to manage my account online. Error messages usually say that the "service is temporarily unavailable" - very disappointing given that this issue seems to have been around for months now. EE, you're a big company, surely your IT department are able to fix a simple website issue!?

All i want to know is when my plan comes to an end, and no, i don't want to call you. This information should be easily available on my account.

And before you ask, yes i've tried your app, and yes i've tried on a computer. Just resolve the issue please.

[Rach_H]

Hi @Lauren1409,

Welcome to the Community!

We know how important it is for you to be able to view the details of your plan, however, the easiest way to get this reapired would be to speak with our team, so we can take some details, and look into what is causing this problem for you, and work to repair this.

If you text 'INFO' to 85075 then you can find out when your plan is due to end.

Rach

[Lauren1409]

Thanks for the reply but that wasn’t helpful either. I got a response about a termination fee and why I shouldn’t leave, and if I have a device I’ll still have to pay for it. No date of when my plan is up. FYI - my plan is for broadband, not a mobile device. 

I have no desire to phone you and sit on hold, then provide countless security question answers to simply find out a date of when my broadband plan ends. Just fix the website.

[Rach_H]

I understand not wanting to sit on hold @Lauren1409, however, the only way to get this information would be to call our team. 

We also will be unable to pinpoint what is causing the issue you're having online without speaking with you, which is why I've recommended doing so.

You can also text 'HELLO' to 150 and follow the steps to request a callback.

Rach

[Barry113]

I am having exactly the same issue.

[Debbie_G]

Hi @Barry113.

Welcome to the community.

Have you been able to view your invoices through your online account previously? 
If you login through the EE app, do you experience the same issue?

Debbie