26-11-2024 10:05 AM
Hi
As a business we are unable to view or print our current bill online - when the link is clicked the page doesn't open.
We have tried other broswers and this issue has been going on for a few weeks now.
Any suggestions would be gratefully received thank you.
26-11-2024 12:45 PM
Hi @Davies1231
Welcome to the community.
I know how important it is to be able to see your bills, especially for a business account.
Do you see an error message when you try to view the bills?
Michael
26-11-2024 12:50 PM
Hi Michael
No, when we click it just goes back to the home page.
Thanks
26-11-2024 01:35 PM
Thanks @Davies1231
Are you able to vie other account information?
Have you been able to try the EE app?
Michael
26-11-2024 02:24 PM
Hi
No, we don't have the app. All we can see is the balance of the invoice.
26-11-2024 02:29 PM
I have had this problem for months
26-11-2024 02:59 PM
If the print bill option is not working for you both, please get in touch with the business team who will get this looked into for you.
Thanks very much 🙂
Leanne.