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Extra charges

Sophie1208
Explorer

‎26-11-2024 09:09 AM

How do I find out what my extra charges are? I have over £100 in extra charges and i suffer with memory loss so I've no idea what they are and i need to see exactly what these charges are paying for

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎26-11-2024 10:16 AM

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎26-11-2024 11:50 AM

Hi @Sophie1208 

Welcome to the community.

If you need some extra help in finding out what the charges were for, our Mobile Care team will be able to check the bill for you. 

Children In Need was quite recent though, is it possible you've donated (I donated and completely forgot that I'd done it).

Chris

0 Helpful
Sophie1208
Explorer
In response to Christopher_G

‎26-11-2024 03:06 PM

I did this and they is no breakdown, just £152 of extra charges!!!

0 Helpful
Christopher_G
EE Community Support Team
In response to Sophie1208

‎26-11-2024 03:46 PM

OK, thanks @Sophie1208 

I recommend getting in touch with our Mobile Care team on 150. They'll be able to check the items on the bill and match them with the service that has been added to the bill.

Chris