Unable to find my account

[Nickyp071096]

I called up EE to cancel a pay monthly sim, I was told they couldn't find my account and I haven't been sent my account number to pair things with my EE account but I'm still having to pay for the sim 

[Leanne_T]

Hi @Nickyp071096 

Thanks for coming here. 

How long have you had the SIM? 

Where did you order the contract? 

Leanne 🙂