Unable to check my balance

Florencee · ‎30-06-2024

Hello, I have been unable to check my balance for almost one month, each time I send Balance to 150, I do not get a reply, what’s happening please

XRaySpeX · ‎30-06-2024

Are you on contract or PAYG?

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Florencee · ‎30-06-2024

Contract

Florencee · ‎30-06-2024

Contact please

Florencee · ‎30-06-2024

Contract

Katie_B · ‎30-06-2024

Hi @Florencee.

Thanks for confirming.

Are you able to check your balance by logging in to your EE account online?

What happens if you text AL to 150?

Katie

Florencee · ‎30-06-2024

I tried logging in and I don’t seem to know my way around the app and No I have not tried sending AL to 150

Katie_B · ‎30-06-2024

Please could you try texting AL to 150 and let me know if you receive a reply @Florencee?

Katie

Florencee · ‎30-06-2024

I have sent AL to 150 still no reply

Katie_B · ‎30-06-2024

Thanks for getting back to me @Florencee.

If you are not receiving any responses I would recommend giving us a call to report this.

Katie