Two year contract at an end. Why am I still paying for the phone.

[Penelope2]

Why am I still being charged the full amount as my contract has ended.

[bristolian]

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@LarisaW wrote:

if I am taking a plan to pay for a device for 2 years plus the connection fee then after 2 years the repayment for a device should stop whilst the connection fee carries on. The plan should drop be reduced to show that you have paid for a device. 

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If you take two separate contracts as you've described, then the device plan is indeed a fixed term of (usually) 24 or 36 months while the airtime plan comes with a minimum term only.

When the fixed term contract ends, your monthly costs drop. EE's standard contracts are not structured in this way.

[Mr_Fields]

Does t explain the lack of care from EE when you contact them at end of contract to maintain as sim only but 9 months on you are still fighting for this and have paid £1000 extra for the handset and charges inflate past the original terms more than 50% because they say inflation. The worst customer service I’ve ever dealt with - the k key reason I stay is because it a a business account and I have multiple contracts. All expiring and 2 past expiry but still not sim only even after request for change - 9 months overpaid! Yet I won’t receive any refund and I doubt I’ll have any change to my plan until I leave the company. Absolute joke

[Mr_Fields]

I have the same issue and I have contacted for 9 months yet no change or refund.this is now the start of another month with the same issue and no help from EE or change. So do I get my refund for your incompetence ?or do I miss out because of your incompetence and lack of ability to comply with requests. 

[Leanne_T]

Hi @Mr_Fields 

I'm sorry to hear this has happened. 

How did you request to change to SIM Only after the contract ended? 

What have our mobile care team advised when you last spoke to them? 

Leanne 🙂 

[Chris_B]

@Mr_Fields  You can upgrade via the account to sim only,  why have you let this run for 9 months when you can make this change yourself via your own online account.   Why has it taken you 9 months to find help on this ? 

[hshamallakh]

The only operator that will switch you to SIM only at the end of your Handset contract is O2, the rest (Vodafone, Three, and EE) will continue charging you and claim that we contacted you to upgrade but you didn't respond so we will continue to rip you off and won't refund. I left my contract 30 month with Three paying for a handset that is paid in already.  

in my opinion a we need to sue them in a group case so that they stop such rip off practice.. This is theft.

[Alex_M]

It is not EE’s fault that you did not understand the terms of the contract that you signed. When taking out the plan you agreed to a minimum term of X months, and it will have clearly explained that at the end of the minimum term you will move to a 30 day rolling contract. Most providers do this.

All you had to do was ring up and either give your 30 days notice or upgrade to sim-only.

Thanks,

Alex

[hshamallakh]

This is what they supposed to do .. but they don't and they won't .. EE, Vodafone and Three didn't agree on Ofcom request to move people to 30 days SIM only rolling contract, they will continue charging the customer the full contract price .. hence the 182 million / years earning from overcharging customers like us ..  So it isn't ethical nor legal .. the only way they get aaway with it is that the contract isn't clear about when they will stop the charging of the (SIM + Phone) payment .. Straight rip off

[Chris_B]

@hshamallakh   Then you take out a contract where the handset and tariff are 2 separate bills.  Once the phone is paid off that bill stops.  You’ll pay that handset off over 3 years.   And yes EE offer these just like 02.  

Nothing stopping anyone from upgrading to a sim only once they are within the upgrade period.      Not reading and understanding the contract isn’t EEs fault.   Not paying attention to your EE account that says when you can upgrade isn’t EEs fault.     I just love it when people blame the network because they don’t read contracts or even pay attention to their own accounts that actually give the information that the contract is almost up.   

PS yes it’s legal as you agreed to the contract and what happens at the minimum term if you don’t upgrade.       So what you are really saying is you didn’t understand the contract or didn’t read it but you agreed to anyway.   

[Ericboxer05]

Just get rid of them. My 2 contracts are up soon and I'll be off. Why should you carry on paying for a handset that is already paid off. ? Go to Sky, Tesco . Also no yearly price increases.