Can anyone from EEs credit referral team explain why I was turned down for a contract with EE despite having a score of 988/1000 with with clearscore(Equifax)
My old Sony phone has finally broken. Anyway because of this I thought I would switch to EE.
I used my laptop to sign up and chose a handset and deal. I then got right to the end of the process and got a screen asking me to give 0800 956 6042 a call to discuss my order. Anyway I did this and was told by the advisor that there had been a problem creating my account and he needed to go through a few details again with me.
So I did all the details and repeated everything that was asked when I used my laptop. I was stunned to find I had been turned down and there was nothing he could do about it!!
I have a great score in Equifax and have never missed a payment on mortgage, credit cards or anything else! The average score for my area is 550 yet I'm 988!!
This is crazy! (To me!)
Can someone explain? I can provide any information required - order number etc!
