Trying to talk to someone

jimol · ‎05-09-2022

I've been trying to talk to someone a EE for well over a week about an upgrade but never ever answers the phone or replies to emails, is there any other way to get in touch with them?

XRaySpeX · ‎05-09-2022

If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jimol · ‎05-09-2022

You were very helpful, nobody is answering the Live Chat either though

Schockwave · ‎05-09-2022

@jimol , live chat will only be answered when someone is available and not answering calls, not sure why you are having so much difficulty speaking to someone via the phone, as that has never happened to me when I have rang them. I personally have never done live chat, as prefer to speak to customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

James_B · ‎05-09-2022

Hi @jimol,

Welcome to the EE Community. 🙂

Do you have any specific questions about upgrading that we may be able to help you with in the community?

James