26-03-2024 10:27 AM
Solved! See the answer below or view the solution in context.
26-03-2024 12:18 PM
In broad terms, check whether the DD amount matches that on your bill. If it does, the reason for the increased charges will likely be on your bill.
If the amount differs, then an error is covered by the direct debit guarantee.
26-03-2024 12:06 PM
Hello @Oby1 ,
Welcome to the community,
Any account issues you will have to rais with customer service, there is no account access here and we have no idea who you are.
26-03-2024 12:18 PM
In broad terms, check whether the DD amount matches that on your bill. If it does, the reason for the increased charges will likely be on your bill.
If the amount differs, then an error is covered by the direct debit guarantee.