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Patt1
Skilled Contributor
Skilled Contributor

‎09-09-2022 02:22 PM

Today my bill is due and it always appears early morning on the 9th of every month. It's still not showing on my account and when I text Bill to 150, it only shows me August s. I find this platform very hard to use hence grammatical errors. 

0 Helpful
12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

‎09-09-2022 02:25 PM - edited ‎09-09-2022 02:26 PM

Current National events might have delayed it.

If you use a suitable browser it will highlight any spelling errors & correct them but of course not all grammatical errors. Chrome is doing that for me now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Patt1
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎09-09-2022 02:38 PM

Thanks, I had a late bill in December last year when it came on the 11th instead of the usual 9th but that could have been due to my upgrading my contract 2 weeks before. Had to do a bit of chasing for that one. 
If like you say it’s due to the current National event, I’ll give it till midnight then call them tomorrow if it’s still no show. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Patt1

‎09-09-2022 02:56 PM

@Patt1 , as it is the weekend as well as current national event, you probably will now have to wait until Monday, but you can give them a call, as bills are on or near the date.

Firefox also correct spelling mistakes, but not all.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Patt1
Skilled Contributor
Skilled Contributor
In response to Schockwave

‎09-09-2022 03:01 PM

Thanks, my bills also came out on weekends/bank holidays if the 9th fell on those days. See how it goes.

Schockwave
EE Community Star
EE Community Star
In response to Patt1

‎09-09-2022 03:06 PM

@Patt1 , you are right, it is just the payment that will not be taken over weekend/bank holidays, I get notification that my bill is ready to view and when payment will be taken from my bank.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Patt1
Skilled Contributor
Skilled Contributor
In response to Schockwave

‎09-09-2022 03:12 PM

Same here, 9th is billing date and 17th or after is my DD. When I had a late bill last December that came on the 11th instead of the 9th, DD was moved to the 19th.

0 Helpful
Leanne_T
EE Community Support Team
In response to Patt1

‎10-09-2022 07:44 AM

Hi @Patt1

Is your bill showing today? 

If not, please call us on 150 and the team will check this for you. 

Leanne.

0 Helpful
Patt1
Skilled Contributor
Skilled Contributor
In response to Leanne_T

‎10-09-2022 03:55 PM - edited ‎10-09-2022 03:55 PM

Yes it finally appeared around 5pm yesterday, thanks 

Leanne_T
EE Community Support Team
In response to Patt1

‎10-09-2022 04:08 PM

Thanks for letting us know @Patt1

Leanne.