Talk to an agent online

[Chelseaarch]

hi,

how can I get in contact with an agent online im unable to call, 

Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM. 
it’s annoying the life out of me. Never known it so hard to get in touch online 

[Northerner]

Hi @Chelseaarch 

Under help on your EE app there is a message option.

Alternatively use another device or landline to call EE. You can also go into an EE store.

Thanks 

[Chelseaarch]

Their isn’t it only comes us to call them.

Sent from Outlook for iOS<>

[Chelseaarch]

Im unable to call so really need to talk online 

[Christopher_G]

Hi @Chelseaarch 

Welcome to the community.

Are you on a contract plan or pay as you go?

Chris

[Chelseaarch]

Hi,

Im on a contract plan

Sent from Outlook for iOS<>

[Schockwave]

@Chelseaarch , have you made sure that you have the latest EE App? Try uninstalling it, rebooting the phone and then reinstalling it, it should show the message us when clicking on help at the bottom of the app.

[Chelseaarch]

Ok I’ll give that a go thanks

Sent from Outlook for iOS<>

[Chelseaarch]

Ive still not been able to get in contact. Please can an EE agent actually contact me please getting ridiculous this.  Im in a remote area and unable to get to an ee shop, and ive only got Wi-Fi and not been able to get my eSIM but have already been billed and not been able to even activate it 

[Schockwave · Accepted solution]

@Chelseaarch , this is a public forum, we have no account access and no one will contact you from this forum,, it is up to you to contact customer service. You can also use a web based app to contact EE if you have no phone to hand and cannot borrow someone else’s phone.