Switching from pay monthly to sim only

[Jekyll]

Hi,

I want to switch my contract from pay monthly to a sim only plan. Is this simple enough? I cautious doing it online in case I end up doing it wrong!!

I've found the sim only plan I want through the upgrade option. Do I just carry through to the checkout and the new sim gets delivered. Then what?

Once I receive the new sim card, I just put that into the phone and the next payment that comes out via direct debit is the new value? What happens if I've just paid (because I honestly don't know when it usually comes out!) Do you get a reimbursement or something? 

Any help gratefully received!

[Chris_B]

@Jekyll  You have to make sure it’s an upgrade and not a new line/contract.     You probably will not get a new sim as it’s only an account change.  This change will only happen once you have completed the full term of your current tariff.  Only if you upgrade to a new device will it commence straight the way.    Moving to sim only is now only done once the minimum term has been reached. 

[Jekyll]

Thanks for replying.

Yes, when I'm on the app/website I select upgrade and in my basket it does say I'm upgrading my telephone number so that's correct isn't it?? The current payments I'm making will stop and change to the new tariffs,  is that correct? I'm way out of my current contract too if that's what you're meaning as well?? 

In the basket it tells me about sending a new multi sim to my address though, but should it be just the current sim I will continue to use then? 

Sorry for all the questions. I can't seem to get through easily on the phone to ask everything in one go! I worry that what I'm doing will end up being wrong 

[Schockwave · Accepted solution]

@Jekyll , so long as you do it as an upgrade, then you do not need to use a new SIM card if your present one is working ok, just continue with the same SIM card. 

The tariff will change to the new tariff and EE will just change it, no need to do anything, you will see on your bill exactly what you will be paying, just check your junk/spam folder for any emails from EE if they do not come into your inbox.

[Jekyll]

OK, thank you for your help and explanation as I was worrying so much about making the final confirmation on the payments page as I was so unsure what I was doing was correct. 

Really appreciate your help here!  

[Schockwave]

@Jekyll , you are welcome, glad to help, thank you for coming back.