09-01-2023 10:53 AM
Im struggling with my ee I used to have o2
and now I have EE and I’m struggling with it when I got into the app it says I’m not the owner. Before this Christmas I checked my account and said I didn’t need to pay my monthly yet cause it hadn’t finished and would come again on January 20
but my number has been suspended I tried to pay the amount asked £93.60 I gave that amount and now still nothing keeps saying I haven’t paid. I can’t reach them on call they won’t answer I don’t know what to do
09-01-2023 12:30 PM
Hello @Steffanya1.
Welcome to the EE Community.
Are you being connected to our call queue when trying to get in touch?
Our customer care team will need to take payment to activate your services and will also be able to help change the settings for your My EE.
Katie 🙂