Struggling to pay my mobile bill

[Jarvo79]

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me some extra time to pay and get myself back on track, I really need my phone so please don’t cut it off, you will be paid. Thank you so very much for your time and support.

                 Kind regards    
         Stuart Jarvis 

[bristolian · Accepted solution]

There is no account access on this public forum, you should contact EE CS ASAP to discuss your individual circumstances.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill 

[Leanne_T]

Hi there @Jarvo79 

Thanks for coming to the community. 

I am very sorry to hear you are going through a difficult time at the moment. 

We are here to support you through difficult times, please give us a call on 150 from your EE phone or 0800 956 6000 and our mobile guides will certainly see what they can do to help.

For more support please see our Help if you have problems paying your bill, Help page. 

Leanne.

[Scotty234]

Hi guys 

i should be able to pay my bills in the next 2 weeks.  I am very close to a new job and need my phone just now 

is this ok ?

scott  ***************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Christopher_G]

Hi @Scotty234 

Welcome to the community.

If you have a chat with our Customer Support team, they'll do their best to help you with this. Hope you get sorted.

Chris