Spend cap

[Teedeeaitch]

I've just had a text telling me that as I have a Spend Cap I've been barred from some chargeable services. The cap was news to me - I've checked my account and it's showing a zero cap. Any idea what may be happening please? 

[Christopher_G]

Hi @GreenawayLane 

Could you try using a different device or browser please? You can also change the spend cap by texting SPEND CAP to 150 and following the instructions.

How do I set up and manage Spend Cap? | Help | EE

Chris

[Florentin2489]

Hi from EE. As you have a Spend Cap we've now barred some chargeable services, including using your phone abroad, MMS, and premium rate services. To increase it, you can log into My EE or reply SPEND CAP. Thanks.

Hi,I receive this e-mail,I try to give the massage back but I can't,can you help me with this please...because Ee charge me more money than normal!thanks

[Christopher_G]

What happens when you text SPEND CAP to 150, @Florentin2489?

Have you tried changing your spend cap in your My EE account?
Chris

[Florentin2489]

I'm în holliday now,and the massage doesnt sent...

[Florentin2489]

Hello...I'm abroad and cannot make outgoing calls I need to increase my spend cap...I'm în holliday în România and Ee charge me more money at last bil!

[Christopher_G]

Are you outside of the UK, @Florentin2489?

Are you able to change it in your My EE account?

Chris

[Florentin2489]

Im outside...in România...if you can help me to do this,will be great!

[Christopher_G]

Are you able to change it in your My EE account, @Florentin2489?

Chris

[Florentin2489]

How i can do this?

[Christopher_G]

Log in on this link: Spend cap, @Florentin2489. 

It will ask you a few questions and let you change your spend cap, which will hopefully allow you to use your phone again.

Chris