I just want to change my date of my direct debit

[Mazza9889]

I have tried several times to click on the link to 'change direct debit and it just takes me back to the EE home page.  I really should be this difficult   there doesn't even seem to be a 'chat' facility.  not very high tech

[James_B]

Hi @Mazza9889,

Welcome to the EE Community. 🙂
I'm sorry to hear you're having problems changing your direct debit dates online.

You can start a live chat from the help tab in the EE app.

Hope this helps.

James

[Mazza9889]

I tried that and no chat option came up
Kind regards
Mary

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Leanne_T]

Hi there @Mazza9889 

Do you have a mobile account? 

Are you using the EE app to check for a chat option? 

Leanne 🙂

[Mazza9889]

Yes
Kind regards
Mary Green

[Leanne_T]

Thanks @Mazza9889 

If this is not showing an option for chat, please call us on 150 and our mobile guides will be happy to help. 

Leanne.