Spend cap is useless

[Chatty1979]

Despite setting a £5 monthly spend cap my ex fiancee managed to spend over £350 on "services from other companies" . How is this even possible 

[XRaySpeX]

Spend caps don't restrict charge to bill, for example: in-app purchases.

[Chatty1979]

Also just to add insult to injury I've had my SMS suspended, so I'm locked out of my banking app for failing to verify I am me 😤

[Chatty1979]

It's called a spend cap, to cap your spending to an agreed amount, 

 

[XRaySpeX]

Yes, it is but it doesn't cap everything - see How do I set up and manage Spend Cap? :

Charges that aren’t restricted:

•  data pass purchases, both whilst in the UK and roaming
•  data charges and run-on rates if you’ve exhausted your data allowance or data pass
•  add on purchases such as BT sport, Apple Music, or add-ons for extra minutes or texts. For use in the UK or abroad monthly plan charges (Price Plan)
•  service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070 (if not covered by an allowance or an add-on)
•  charge to bill, for example: Digital Content, Music Subscription Services, in-app purchases
•  voice short codes (5-digit numbers)
•  premium rate texts you receive
•  admin charges or late payment fees
•  insurance for your device purchased through EE

[Chatty1979]

I dont think your understanding the misinterpretation of the spend cap, it should be called spend visor because the term "CAP" means to cover or seal various situations in there enteririty.

 

[Leanne_T]

Hi @Chatty1979

Thanks for coming here. 

If you get in touch with our mobile care team on 0800 079 8586, they can look into available bars for any future usage. 

Leanne.