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Sony unauthorised payments

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Cakey1975
Valued Contributor
Valued Contributor

‎27-02-2024 09:25 PM

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had 4 payment taken out in 1 min ! 

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90 REPLIES 90
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Stevemu7
Investigator
Investigator
In response to Customer13

‎25-04-2025 04:38 PM

I’ve sent the mail to Boku now, with a crime number from Greater Manchester Police. 

I think the next step is the Ombudsman, it’s a real shame that the support on here aren’t giving this guidance. 

if this was your bank or credit card they wouldn’t send you chasing the fraudsters would they. EE need to take ownership of this weakness. Thanks Customer13

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