Sony D charges to my EE account not mine
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12-12-2023 12:10 PM
I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment
thanks
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02-01-2025 09:08 PM
Couldn’t agree more..: might it be worth contacting OFCOM
but it doesn’t help us in the meantime ! Good luck!
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02-01-2025 09:20 PM
Try Boku on 0808 1202341. They are only open monday to friday 9-5. I rang at 4:30 and then it went through to leaving a message as soon as 5pm reached. They phoned me back the next evening. I explained everything to them and I recieved confirmation from them today that I will be getting a refund. I will wait for my next bill and let you know if I get my money back. But trying to feel hopeful. I hope this helps you too.
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02-01-2025 09:20 PM
Try Boku on 0808 1202341. They are only open monday to friday 9-5. I rang at 4:30 and then it went through to leaving a message as soon as 5pm reached. They phoned me back the next evening. I explained everything to them and I recieved confirmation from them today that I will be getting a refund. I will wait for my next bill and let you know if I get my money back. But trying to feel hopeful. I hope this helps you too. Got money back too.
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02-01-2025 09:39 PM
Thank-you. Def worth a try. So frustrating but will remain hopeful. I’ll call them tomorrow too, have already emailed. With thanks.
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03-01-2025 12:24 PM
Yes i had the same situation came on here and was told about BOKU 0808 1202341 I contacted them via email as they were closed over the weekend put in a refund request and they got back to me the Monday and i managed to get it resolved.
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06-01-2025 03:34 PM
Did it work ?
I am having the exact same problem. Tried contacting boku and there’s no operator and I left a vm and no response:)
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06-01-2025 03:52 PM
Yes, it's worked for me and I got a full refund. Maybe try again as everything should be back to normal now (work wise I mean). Good Luck
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06-01-2025 04:01 PM
Thank you ,I’ll give it another go . A few questions
when they refunded the amount did EE remove the charge ? And what questions did the boku people ask you ?
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13-01-2025 12:06 PM
I’ve still had no success it’s soooooo frustrating! Really irritated with EE over this. It’s a scam they’ve allowed
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13-01-2025 12:15 PM
It’s very annoying !
I spoke to boku zendesk and it took them 3 days to reply to me and they said the amount would be refunded back into my account 1-2 months 😞

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