Sony D charges to my EE account not mine

[steph818]

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment 

thanks 

[Dr20000]

Couldn’t agree more..: might it be worth contacting OFCOM

but it doesn’t help us in the meantime ! Good luck! 

[Heaven81]

Try Boku on 0808 1202341. They are only open monday to friday 9-5. I rang at 4:30 and then it went through to leaving a message as soon as 5pm reached. They phoned me back the next evening. I explained everything to them and I recieved confirmation from them today that I will be getting a refund. I will wait for my next bill and let you know if I get my money back. But trying to feel hopeful. I hope this helps you too. 

[Heaven81]

Try Boku on 0808 1202341. They are only open monday to friday 9-5. I rang at 4:30 and then it went through to leaving a message as soon as 5pm reached. They phoned me back the next evening. I explained everything to them and I recieved confirmation from them today that I will be getting a refund. I will wait for my next bill and let you know if I get my money back. But trying to feel hopeful. I hope this helps you too.  Got money back too.

[Dr20000]

Thank-you. Def worth a try. So frustrating but will remain hopeful. I’ll call them tomorrow too, have already emailed. With thanks. 

[Chelly5]

Yes i had the same situation came on here and was told about BOKU 0808 1202341 I contacted them via email as they were closed over the weekend put in a refund request and they got back to me the Monday and i managed to get it resolved.

[S-ismail152]

Did it work ? 
I am having the exact same problem. Tried contacting boku and there’s no operator and I left a vm and no response:)

[Heaven81]

Yes, it's worked for me and I got a full refund. Maybe try again as everything should be back to normal now (work wise I mean). Good Luck

[S-ismail152]

Thank you ,I’ll give it another go . A few questions 

when they refunded the amount did EE remove the charge ? And what  questions did the boku people ask you ? 

[Dr20000]

I’ve still had no success it’s soooooo frustrating! Really irritated with EE over this. It’s a scam they’ve allowed 

[Sismail]

It’s very annoying ! 
I spoke to boku zendesk and it took them 3 days to reply to me and they said the amount would be refunded back into my account 1-2 months 😞